Information Technology Intern (Summer 2027)

Job Overview

We are seeking a talented and organized IT Intern who will support the tools and systems managed by IT Operations. This is a hands-on experience, which will allow you to apply your academic knowledge in a real-world setting and contribute to the systems and infrastructure in a fast-paced defense technology environment.

This internship is ideal for students pursuing information technology, computer science, computer engineering, management information systems, or a related field, and eager to make an impact in the defense tech industry.

Responsibilities

• Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices

• Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions

• Perform routine system maintenance, including software updates, security patches, and backups

• Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented

• Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions

• Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades

• Ensure adherence to security best practices, including data protection and access control

Qualifications

• Currently enrolled in a Bachelor's or Master's program in Information Technology, Computer Science, Computer Engineering, Management Information Systems, or a related field

• Basic ability to troubleshoot hardware, software, and network issues across desktops, laptops, printers, and mobile devices, with comfort in at least one operating system (Windows, macOS, or Linux)

• Excellent communication with the ability to explain technical issues to non-technical users

• A great customer experience mindset

• Problem-solving mindset with attention to detail and an ability to prioritize tasks

• Familiarity with helpdesk or ticketing systems (e.g., Jira, ServiceNow, Zendesk) is a plus

• Exposure to endpoint or device management (e.g., Microsoft Intune, Jamf, SCCM) is a plus

• Familiarity with identity and directory services (Active Directory, Microsoft Entra ID, Okta) is a plus

• Familiarity with networking concepts: DNS, DHCP, VPN, ethernet, and Wi-Fi troubleshooting is a plus

• Exposure to scripting or automation (PowerShell, Python, or Bash) is a plus

• Exposure to security best practices, including data protection and access control

• Ability to work independently and collaboratively in a fast-paced environment

- This role requires full-time in office presence (40 hours/week) based at our headquarters in Austin, TX, from May through August 2027

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer

• Occasional standing and walking within the office

• Manual dexterity to operate a computer keyboard, mouse, and other office equipment

• Visual acuity to read screens, documents, and reports

• Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies

• Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages)

Saronic CCPA Notice for Candidates and California Employees https://saronic-assets-public.s3.us-east-2.amazonaws.com/Saronic%20CCPA%20Notice%20for%20Candidates%20and%20California%20Employees.pdf

If this role is based in the United States, it requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3) https://www.govinfo.gov/link/uscode/8/1324b.

Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We are also committed to providing reasonable accommodations for qualified individuals with disabilities.