Artificial Intelligence (Operations) Undergraduate Intern, Summer 2027

Company: Highmark Inc. Job Description: Applicants must be authorized to work in the U.S. independently. At this time, we do not offer visa sponsorship for this role. The Summer 2027 Artificial Intelligence (Operations) Undergraduate Internship provides an exciting opportunity for students to gain practical, hands-on experience supporting the application of Artificial Intelligence (AI) across Health Plan Operations (HPO). This internship is designed to develop the next generation of diverse business professionals by providing exposure to how AI-driven solutions can enhance operational efficiency, improve customer experiences, and support strategic decision-making throughout the organization. Interns will work alongside operational leaders, business teams, and technology partners to explore and support AI-related initiatives across key Health Plan Operations functions, including Appeals, Member Service, Enrollment & Billing, Provider Operations, Claims, and Benefits Administration. Participants will gain insight into how emerging AI technologies, automation, predictive analytics, and process intelligence are transforming healthcare operations and delivering value for members, providers, and the business. Through hands-on project work, research, process analysis, and operational support, interns will contribute to initiatives focused on identifying opportunities for AI enablement, optimizing business processes, improving service delivery, and enhancing operational performance. The program will provide training, mentorship, networking opportunities, and exposure to a variety of career paths at the intersection of healthcare operations, business strategy, innovation, and artificial intelligence. Typical responsibilities include supporting day-to-day operational objectives, participating in AI and operational improvement projects, conducting research and analysis, contributing to pilot initiatives and process evaluations, preparing reports and presentations, and developing recommendations that support business decision-making and operational excellence. SUMMARY OF JOB RESPONSIBILITIES This job has the goal of providing the opportunity to acquire practical experience through direct exposure to the related business line(s) and to develop the next generation of diverse business professionals. To that end, the program will provide hands-on training and experience in the business line, expose the various career opportunities in the business line and related areas, and prepare participants for positions in the business. Typical responsibilities include, providing services to the day-to-day operating objectives of the assigned area, participating in projects and programs appropriate to the needs of the assigned area, participating in the planning and implementation of projects and initiatives, conducting research and reporting including recommendations or proposals for action. REQUIRED QUALIFICATIONS Full or part-time enrollment in an accredited college or university baccalaureate program. PERFERRED QUALIFICATIONS Currently enrolled in a Computer Science, Business Administration or Finance program ESSENTIAL JOB FUNCTIONS 1. Communicate effectively while interacting directly with colleagues, clientele, and/or other internal or external constituencies in the planning of assignments and the resolution of day-to-day operational problems. 2. Under supervision, provide entry-level professional services as appropriate to the day-to-day operating objectives of the area. Receives guidance, training, and mentoring from senior personnel in planning and carrying out activities and assignments. 3. Undertake and/or participates in projects and programs designed to develop professional skills and expertise appropriate to the needs of the organization. 4. Participate in the planning and implementation of unit projects and initiatives within area of expertise and ability. 5. As specifically requested by management, conduct research and reporting inclusive of recommendations or alternative proposals for action. 6. Undertake related studies or enrichment programs as appropriate to the specific objectives of the operating unit. 7. Perform miscellaneous job-related duties as assigned. This internship is intended for students interested in the business and operational application of Artificial Intelligence within healthcare, providing exposure to how AI can improve processes, enhance service delivery, and support strategic operational decision-making across Health Plan Operations. Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. California Consumer Privacy Act Employees, Contractors, and Applicants Notice Highmark Health is a national, blended health organization that includes one of America’s largest Blue Cross Blue Shield insurers and a growing regional hospital and physician network. Based in Pittsburgh, Pa., Highmark Health’s 35,000 employees serve millions of customers nationwide through the nonprofit organization’s affiliated businesses, which include Highmark Inc., Allegheny Health Network, HM Insurance Group, United Concordia Dental, HM Health Solutions and HM Home & Community Services. Highmark Health’s businesses proudly serve a broad spectrum of health-related needs including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative, technology solutions.