IT Helpdesk Intern - Summer 2027

Position Summary Assured Guaranty is seeking to hire an IT Helpdesk Summer Intern to engage in AI and automation projects as well as assist in day-to-day operations, including helpdesk support, IT asset management, and PC/Laptop/Mobile Device deployments.

At the end of the internship, the candidate will gain valuable knowledge in day-to-day IT operations processes, incident resolution, Windows 11 enterprise support, Microsoft enterprise solutions, and VMWare virtualization solutions.

Primary Responsibilities The intern will assist with the following tasks: • Diagnose and troubleshoot common hardware and software issues • Leverage Copilot AI and automation solutions to enhance workflows • Build AI solutions • Document all incidents into ServiceNow (Ticketing System) • Configure and deploy Windows desktops, including assembly and disassembly • Plan, organize, and reconcile IT hardware assets in ServiceNow asset database • Manage, troubleshoot, and deploy mobile devices • Provide QA testing on major IT projects • Microsoft Teams Deployment • Desktop PC and VDI performance monitoring • Helpdesk User Experience Enhancements (FAQ creation, Self Service Portal) Candidate Background and Qualifications • Student currently pursuing a bachelor’s degree • Minimum 3.

0 GPA • Experience/coursework in AI preferred • Proficient in PC Hardware (Desktop and Laptops), mobile devices, Windows 10 Operating System, Microsoft Office (Teams, Outlook, Word, Excel, PowerPoint) • Excellent written and oral communication skills • Ability to handle multiple responsibilities simultaneously and present assignments concisely and accurately • Ability to work well as part of a team as well as independently (maintaining accountability over the task at hand) • Excellent organizational and time management skills The salary for the position is expected to be from $30 per hour to $32 per hour.

The actual salary will depend on various factors, including but not limited to a candidate’s experience and credentials, salary expectations of applicable candidates, and other applicable market conditions.

This position provides a weekly all-firm catered breakfast and lunch (Tuesday and Wednesday) as well as intern-specific meals and events. Note: Housing stipend may be available for interns who will be residing outside of the tri-state area (New York, New Jersey, Connecticut) for the duration of the summer internship program (June 8 – July 30).