Customer Operations Intern - Part-time Fall 2026

Its products include the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. The Lucid Visual Collaboration Suite, combined with powerful accelerators for cloud and process transformation, empowers organizations to streamline work, foster alignment, and drive business transformation at scale.

We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego.

At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace.

We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Lucid Software’s Customer Operations team helps the countless users who rely on Lucid understand how to use our product, and we use the incoming user data to improve the health of these products.

We're an operational team that uses both direct support interactions as well as scalable solutions to engage with our global consumers. Responsibilities: • Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows and proactively identifying consumer needs • Develop and maintain technical product expertise and work closely with other support and product/engineering team members to resolve user issues • Identify and monitor key user operational metrics to help drive improvements to our product and support offerings • Collaborate with Engineering, Product Management, Marketing, and other cross-functional peers on specific user-impacting issues and bugs.

• Assist in writing clear Help Center and user education content • Engage with our users in the Lucid Community • Assist with the ongoing operations, member administration, and growth of Lucid’s power user and community programs.

• Investigate and process customer requests for cancellation and refunds over email • Resolve customer concerns related to billing such as downgrades, duplicate charges, invoice changes, trial subscriptions, and declined payments • Research accounts in which payments have been posted and customer disputes activity • Develop a deep understanding of changing product offerings and account types and implement these changes into our billing processes • Communicate and follow up effectively with customers in a clear and timely manner Requirements: • Currently pursuing a Bachelor's degree with a strong academic performance.