Opportunities · Internship · Summer 2027

Strategic Operations Analyst Intern - Summer 2027

National Life Insurance Company · Addison, TX, Montpelier, VT

Applies on Greenhouse

Role overview

Analyze operational performance across New Business and Underwriting, including workload completed, workload outstanding, resource utilization, SLA performance, submit volumes, and timing of key work throughout the day.
Identify trends and changes in performance on a week-over-week, month-over-month, and year-over-year basis, helping leaders understand what is improving, declining, or remaining consistent and the potential drivers behind those results.
Support BPO performance analysis by evaluating productivity, quality, SLA adherence, workload ownership, and the percentage of overall NB/UW work being completed by BPO teams, helping quantify the operational value and capacity gained through the partnership.
Monitor vendor operational performance by reviewing key measures such as turnaround time, accuracy, hit rates, utilization, order volume, and spend trends, and help identify changes or issues that may require further review or escalation.

Pursuing a degree in Statistics, Business Administration, Finance, Data Analytics or a related field
Strong analytical and problem-solving skills
Strong Microsoft Excel skills
Strong written and verbal communication skills

Only the dates this listing publishes. Anything it leaves out is left out here too.

Posted

Sep 21, 2026

Program starts

Jun 1, 2027

Program ends

Aug 6, 2027

9 weeks long

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Last read under an hour ago · program dates from the listing