Customer Service Internship

The company aims to ensure that every customer experience is seamless, efficient, and trustworthy, with a strong emphasis on speed, cleanliness, and consistency.

By prioritizing customer satisfaction and operational excellence, Housy is building a service model where every interaction reinforces trust and encourages repeat usage.

Selected intern's day-to-day responsibilities include: 1. Manage customer interactions across WhatsApp, calls, and in-app support channels 2. Handle bookings, rescheduling, cancellations, and real-time service issues efficiently 3.

Coordinate with operations teams to resolve customer concerns accurately and promptly 4. Follow up with customers to ensure complete resolution of issues 5.

Deliver clear, respectful, and premium communication in every interaction 6. Maintain accurate records of customer conversations, issues, and resolutions 7.

Identify recurring issues and contribute to process improvement initiatives Who can apply: Only those candidates can apply who: • are available for full time (in-office) internship • can start the internship between 29th Oct'26 and 3rd Dec'26 • are available for duration of 3 months • have relevant skills and interests * Freshers looking for jobs may also apply Stipend: INR₹ 13,000 - 25,000 /month Deadline: 2026-11-28 23:59:59 Other perks: Certificate, Letter of recommendation, Job offer Skills required: Client Interaction, MS-Excel, Client Relationship Management (CRM), English Proficiency (Spoken), Hindi Proficiency (Spoken), Sales and Customer Acquisition Other Requirements: • 1.

Strong proficiency in spoken and written English • 2. Good command of spoken Hindi • 3. Clear and structured communication style • 4. Ability to remain calm in high-pressure situations • 5.

Strong sense of ownership and accountability • 6. Quick decision-making ability • 7. High attention to detail and consistency • 8. Familiarity with Excel or basic tracking tools About Company: Housy provides quality home services in 10 minutes.

Customers book utensil cleaning, mopping, sweeping, bathroom cleaning, kitchen cleaning, and other daily household tasks through the app. Services are delivered by trained, employed professionals.

We are based in Pune. Additional information: • Stipend Structure: Fixed pay: ₹ 3,000 - 5,000 /month Incentive pay: ₹ 10,000 - 20,000 /month • Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of ₹ 600000 to 1000000/year • 1.

Slow response handling is not suitable for this role 2. Lack of ownership in resolving customer issues is not acceptable 3. Arguing or miscommunicating with customers is discouraged 4.

Unstructured approach to problem-solving does not align with role expectations 5. Customers should receive quick and clear responses at all times 6. Issues should be resolved without repeated follow-ups 7.

No customer should feel confused or unattended 8. Positive customer experience should drive trust and repeat usage 9. Role: Customer Experience Manager (Full-Time Internship) 10.

Location: Pune 11. Duration: 3 to 6 months 12. Start Date: Immediate 13. Application requires resume submission and a short note on role suitability 14.