Operations Internship

Selected intern's day-to-day responsibilities include: 1. Assisting with customer queries received through WhatsApp, email, and other communication channels 2.

Maintaining customer records and updating CRM databases 3. Following up with customers regarding orders, delivery updates, and other queries 4. Collecting customer feedback and supporting post-purchase communication 5.

Tracking daily orders, pending dispatches, and delivery updates 6. Coordinating with operations and warehouse teams on order-related requirements 7. Identifying and flagging delayed, pending, or problematic orders 8.

Updating Excel/Google Sheets trackers and maintaining accurate operational records 9. Assisting with product, order, and customer data management 10. Organising operational documents and supporting daily administrative tasks 11.

Following up with team members on pending tasks and required updates 12. Coordinating between CRM, warehouse, and operations teams to ensure timely completion of assigned tasks Who can apply: Only those candidates can apply who: • are available for full time (in-office) internship • can start the internship between 22nd Sep'26 and 27th Oct'26 • are available for duration of 4 months • are from Mumbai only • have relevant skills and interests Stipend: INR₹ 3,000 - 4,000 /month Deadline: 2026-10-23 23:59:59 Other perks: Certificate, Letter of recommendation, Informal dress code Skills required: MS-Word, MS-PowerPoint and MS-Excel Other Requirements: • Skills & Requirements: • 1.

Freshers and college students are welcome to apply • 2. Basic knowledge of MS Excel or Google Sheets • 3. Good written and verbal communication skills • 4.

Basic proficiency in English • 5. Organised, punctual, and detail-oriented • 6. Comfortable communicating with customers and internal teams • 7. Willingness to learn and take responsibility for assigned tasks • 8.

Basic computer skills and familiarity with WhatsApp and email • 9. Ability to follow instructions and complete tasks within deadlines About Company: Stole And Yarn Incorporation is a Mumbai-based e-commerce startup that has been rebranded from the 60-year-old store Cottage Industries Emporium located at Mahabaleshwar.

We cater to customers in handloom woven products, such as stoles, shawls, home furnishing products, dream catchers, and other home decor items. The organization is run by young individuals and has a very dynamic and positive work environment.