Associate - Learning & Development Internship

Talview is looking for an L&D Associate to lead training initiatives for its Managed Services team, which delivers online exam proctoring services to enterprise and education clients.

The selected candidate will develop training programmes, manage a team of 7-10 trainers, and ensure that in-house and vendor resources are certified and ready for deployment.

Selected intern's day-to-day responsibilities include: 1. Manage end-to-end training activities, including induction, process certification, refresher training, and training sessions designed to address quality gaps.

2. Deliver live and virtual training sessions on proctoring protocols, platform usage, escalation procedures, and client-specific SOPs across different shifts and time zones.

3. Lead, mentor, and coach 7-10 trainers, allocating training capacity based on hiring requirements and account needs. 4. Create learning paths, assessments, certification criteria, and training content, including presentation decks, SOPs, videos, and job aids.

5. Coordinate with the Operations, Quality Assurance, Product, and Compliance teams to ensure that training materials remain accurate and up to date. 6.

Train vendor resources and maintain consistent certification standards across internal and external teams. 7. Track training completion, assessment pass rates, time-to-productivity, and post-training quality.

8. Maintain accurate, organised, and audit-ready training records and documentation. 9. Identify training gaps and recommend improvements to enhance training effectiveness and service-delivery quality.

Who can apply: Only those candidates can apply who: • are available for full time (in-office) internship • can start the internship between 17th Sep'26 and 22nd Oct'26 • are available for duration of 6 months • have relevant skills and interests Stipend: INR₹ 15,000 - 20,000 /month Deadline: 2026-10-18 23:59:59 Other perks: 5 days a week, Free snacks & beverages Skills required: Effective Communication Other Requirements: • Skills and Qualifications: • 1.

1–2 years of experience in Learning & Development, training, or capability building, including at least 1 year of experience leading a training team. • 2.

Experience in training high-volume operations, BPO, or service-delivery teams. • 3. Ability to develop curricula and training content from scratch. • 4.

Strong facilitation skills and excellent written and spoken English communication. • 5. Familiarity with Learning Management Systems (LMS), assessment tools, and content-authoring tools.

• Preferred Qualifications: • 1. Experience in EdTech, online proctoring, assessments, or vendor workforce training. • 2. Relevant certification in Learning & Development or instructional design.

• 3. Awareness of data privacy and examination security practices. About Company: Talview is at the forefront of AI-driven proctoring solutions, offering state-of-the-art technology designed to revolutionize the way educational institutions, certification bodies, and IT companies conduct assessments and certifications.

Our commitment to integrity, reliability, and innovation has made us a trusted partner for organizations looking to enhance the credibility and security of their online examination processes.

Additional information: • Key Performance Areas (KPAs): 1. Develop and maintain a documented curriculum covering all relevant processes. 2. Ensure that all resources complete the required training and certification before deployment.

3. Improve training effectiveness, time-to-productivity, and delivery quality. 4. Maintain consistent training and certification standards across internal and vendor teams.

5. Ensure that training records and documentation remain accurate and audit-ready.