E-Commerce Internship

Selected intern's day-to-day responsibilities include: A. Book listing 1. Write accurate titles, author names, edition, and condition descriptions. 2. Upload listings to the e-commerce website with correct pricing and category.

3. Update stock status (in-stock/sold/reserved). B. Packing and dispatch 1. Pack books securely to prevent damage during shipping. 2. Verify order details (correct book, correct buyer, correct address) before packing.

3. Label parcels and coordinate with courier/delivery partners for pickup. C. Customer care 1. Respond to customer queries (via WhatsApp, email, or platform chat) promptly and politely.

2. Handle order status updates, delivery delays, and return/refund requests. 3. Escalate serious complaints to the owner. 4. Maintain a friendly, professional tone in all communication.

D. General support 1. Perform basic inventory tracking, including which books are in stock and low-stock alerts. 2. Prepare daily/weekly reporting to the owner on sales, packed orders, and pending issues.

3. Suggest improvements in listing quality or process efficiency. Who can apply: Only those candidates can apply who: • are available for full time (in-office) internship • can start the internship between 8th Sep'26 and 13th Oct'26 • are available for duration of 1 month • have relevant skills and interests Stipend: INR₹ 5,000 /month Deadline: 2026-10-09 23:59:59 Other perks: Informal dress code Skills required: Typing, Computer skills, English Proficiency (Spoken) and English Proficiency (Written) Other Requirements: • 1.

Prior experience in e-commerce, retail, or customer service is a plus, though not mandatory. • 2. Proficiency in computer skills, spoken and written English, and typing.

About Company: Bookforest is an online bookstore offering second-hand and used books at a fraction of the cost, making reading more affordable and accessible.