Customer Support Internship

About the internship

Selected intern's day-to-day responsibilities include:

1. Handle customer queries through emails and calls related to events and masterclasses.
2. Assist customers with queries related to registration, payments, schedules, access links, certificates, and other event-related information.
3. Coordinate with internal teams to resolve customer issues and ensure timely closure.
4. Maintain and update customer and participant data across events and masterclasses.
5. Support data mapping and verification to ensure accurate participant information.
6. Follow up with customers regarding pending information, payments, registrations, or other requirements.
7. Maintain daily trackers for queries received, resolution status, and pending cases.
8. Escalate complex or unresolved customer issues to the relevant SPOC.
9. Support the team during live events and masterclasses to ensure smooth participant communication and issue resolution.
10. Maintain a professional and helpful communication approach across all customer interactions.

Who can apply

Only those candidates can apply who

• are available for full time (in-office) internship
• can start the internship between 6th Oct'26 and 10th Nov'26
• are available for duration of 6 months
• are from Noida only
• have relevant skills and interests

Stipend

INR₹ 10,000 /month

Deadline

2026-11-05 23:59:59

Other perks

Certificate, 5 days a week

Skills required

MS-Excel, Effective Communication and Google Sheets

Other requirements

• requirements

• 1. Good verbal and written communication skills.
• 2. Comfortable handling customer calls and emails.
• 3. Good working knowledge of Excel / Google Sheets.
• 4. Strong attention to detail and ability to maintain accurate customer data.
• 5. Good coordination and follow-up skills.
• 6. Ability to handle multiple queries and work within timelines.
• 7. Customer-first approach with patience and problem-solving ability.
• 8. Candidate must have a laptop for the internship.

• ideal candidate

• 1. A customer-focused, proactive, and well-organised individual who can communicate effectively with customers.
• 2. Ability to manage multiple queries and coordinate with different teams.
• 3. Willingness to take ownership and ensure a smooth experience for participants across TOI events and masterclasses.

About company

At Times Internet, we build premium digital products that simplify and enhance the everyday lives of people. We are India's largest digital products company with a presence in a wide range of categories across news, entertainment, marketplaces, and transactions. Many of our products are market leaders & iconic brands in their own right. TOI, ET, Indiatimes, NBT, ET Money, TechGig, and Cricbuzz, among others, are products that bring you closer to your interests and aspirations. We are excited by new possibilities and look forward to bringing new products, ideas, and technologies that help people make the most of every day. Build a career of purpose & passion with Times Internet.

Additional information

• work environment

1. Work from the office.
2. Office Address: Times Center, FC - 6, 1st Floor, Sector 16, Noida - 201301.
3. Office Hours: 9:30 AM - 6:00 PM.
4. Working Days: 5 days a week.
5. Duration: 6 months.
6. Stipend: Rs. 10,000/- per month.