Customer Service/Customer Support - Internship

Selected intern's day-to-day responsibilities include: Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility Handle customer queries over the email and social media Taking COD orders confirmation from customers Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough Meet call handling quotas and individual Gather and analyse client data to identify possible products or services to recommend to management Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution Maintain client interaction logs, handle customer accounts, Follow communication protocols, rules, and policies Who can apply: Only those candidates can apply who: • are available for full time (in-office) internship • can start the internship between 7th Sep'26 and 12th Oct'26 • are available for duration of 3 months • have relevant skills and interests Stipend: INR₹ 8,000 - 10,000 /month Deadline: 2026-10-07 23:59:59 Skills required: MS-Office, MS-Excel and English Proficiency (Spoken) About Company: Heganwalk is our clothing brand, driven by our desire to make great design available to everyone in a sustainable way.

Together, we offer fashion, design, and services that enable people to be inspired and to express their own personal style, making it easier to live in a more circular way.

We believe that a more sustainable future will contribute to a better world.