Online Reputation Management (ORM) Internship

Selected intern's day-to-day responsibilities include: 1. Respond to customer queries across social media platforms, including Twitter (X), Instagram, Facebook, YouTube, and LinkedIn.

2. Draft accurate and empathetic customer responses using AI tools, with human review before posting. 3. Monitor social media channels continuously and flag priority or escalated customer concerns for immediate action.

4. Collaborate with the client servicing (CS) team to ensure clear communication and timely resolution of customer concerns. 5. Prepare basic reports and summaries on customer interactions, escalations, and resolution status.

6. Provide general support and take up any additional tasks assigned by the CS team to ensure smooth operations. Who can apply: Only those candidates can apply who: • are available for full time (in-office) internship • can start the internship between 25th Aug'26 and 29th Sep'26 • are available for duration of 3 months • have relevant skills and interests Stipend: INR₹ 10,000 - 12,000 /month Deadline: 2026-09-25 23:59:59 Skills required: Social Media Marketing, MS-Office, Creative Writing, ORM and Effective Communication Other Requirements: • 1.

Bachelor's degree in marketing or any related field. • 2. 6 months internship experience in ORM, client servicing, or account management within a digital marketing agency.

• 3. Excellent communication and interpersonal skills. • 4. Strong time management, organizational abilities, and attention to detail • 5. Strong command of Microsoft Office Suite, including Outlook, Excel, Word, PowerPoint, etc.

• 6. Familiarity with marketing analytics and reporting tools. About Company: There are creative dreamers and there are rational thinkers. The artists and the scientists.

At White Rivers Media, we are creative scientists. We believe in delivering solutions that are curated with the perfect balance between the right brain and the left brain.

Additional information: • 1. 5 working days in a week on a rotational schedule, with Saturday and Sunday as compulsory working days. 2. Rotational week-offs.