First Responder Internship

Selected intern's day-to-day responsibilities include: 1. Be the first point of contact for people reaching out to Heart It Out for support across multiple platforms.

2. Support the team in maintaining timely and effective communication with clients. 3. Follow up with clients regarding payments, track offline appointments, and update invoices.

4. Handle refunds, session rescheduling, session bookings, and sharing of session links. 5. Delegate tasks to the relevant departments based on incoming and outgoing communications.

6. Provide a kind, empathetic, and non-judgmental space for people seeking mental health care and services. 7. Track and maintain records of communications across phone calls, WhatsApp, and Google Business Profile.

8. Answer queries about sessions, available therapists, their profiles, and the booking process. 9. Check for abandoned carts and follow up with clients to assist them in completing their bookings.

Who can apply: Only those candidates can apply who: • are available for the work from home job/internship • can start the work from home job/internship between 27th Oct'26 and 1st Dec'26 • are available for duration of 6 months • have relevant skills and interests Stipend: INR₹ 7,500 - 10,000 /month Deadline: 2026-11-26 23:59:59 Other perks: 5 days a week Skills required: Attention to Detail, Interpersonal skills and Effective Communication Other Requirements: • 1.

Psychology graduates and master's degree holders who are passionate about making life easier for individuals coping with mental health concerns are welcome to apply.

• 2. Excellent multitasking and time management skills, with strong attention to detail. • 3. A genuine interest in working in the mental health care sector.

• 4. Ability to take initiative and responsibility for assigned tasks. • 5. Excellent communication skills, a professional demeanour, and an empathetic approach.

• 6. A non-judgmental attitude and a commitment to professionalism. • 7. Openness to learning from mistakes, accepting feedback, and continuously improving.

About Company: Heart It Out is a mental health and well-being initiative that strives to provide accessible mental health to 1.5 billion people by 2030.

We wish to create authentic spaces for people to explore and be themselves. Our therapeutic services, products, workshops, and events are thoughtfully curated to highlight the importance of self-care and tackle mental health in urban settings.