Customer Service/Customer Support - Internship (Part Time)

Selected intern's day-to-day responsibilities include: 1. Customer Dispute Resolution: Resolve customer disputes and escalated support tickets while ensuring timely and satisfactory resolutions.

2. Feedback Calls: Conduct 30-50 feedback calls per day with recently delivered customers to understand their experience, gather insights, and identify areas for improvement.

Calls will primarily be conducted in English, with Hindi used when required. 3. Order Verification & Post-Order Support: Verify customer orders and assist with returns, replacements, and other post-order concerns.

4. Audit Sage's Customer Handling: Review every customer ticket escalated by Sage, the AI customer support system. Evaluate whether Sage understood the customer's query, provided an appropriate response, and maintained context throughout the conversation.

Log errors and improvement areas in the AI Fault Log. 5. Analyze Customer Cases & Route Them Appropriately: Read the complete customer conversation, identify the underlying requirement, and determine the appropriate resolution channel.

Guide customers through website-based processes such as returns, refunds, and exchanges, resolve Sage-fixable issues, and route replacements, missing items, and refunds to the appropriate team members.

6. Identify Automation Opportunities: Identify recurring customer queries that Sage should be able to handle and suggest potential automations or improvements.

Document recurring issues and propose solutions that could be converted into new Sage features. 7. Prepare Daily & Weekly Insights Reports: Prepare daily summaries covering customer complaints, recurring issues, and notable feedback.

Prepare weekly analyses identifying recurring patterns, new customer signals, and actionable product improvement opportunities. 8. Share Customer Insights: Present customer feedback and recurring trends to the founder and relevant teams to support product decisions, packaging improvements, and future launches.

Who can apply: Only those candidates can apply who: • are available for the part time job/internship • can start the part time job/internship between 10th Sep'26 and 15th Oct'26 • are available for duration of 6 months • have relevant skills and interests • * Women wanting to start/restart their career can also apply.

Stipend: INR₹ 5,000 - 6,000 /month Deadline: 2026-10-10 23:59:59 Other perks: Certificate, Letter of recommendation, Flexible work hours, Informal dress code, Free snacks & beverages Skills required: MS-Excel, Problem Solving, English Proficiency (Spoken), English Proficiency (Written) and Effective Communication About Company: Join Art Therapy - where creativity heals!

At Art Therapy, we create paint-by-number kits to help people relax, express themselves, and experience the joy of painting. We're looking for passionate, creative individuals to join our team.

Whether in art, marketing, customer service, or operations, we value those who believe in the healing power of creativity. The Art Therapy is a Made-in-India D2C brand.

We design and ship therapeutic painting kits - paint-by-numbers and DIY kits - that help people slow down, focus, and create something with their own hands.

Every kit is made to feel calming, sensory, and quietly satisfying: the antidote to a noisy world. We sell on our own website, on Amazon, Flipkart, and Blinkit, and we tell our story through calm, mindful content on Instagram.

We are a small, lean, fast-moving team - no agencies, no layers, real ownership from day one.