Customer Success & Support Internship

Selected intern's day-to-day responsibilities include: 1. Handle customer queries, complaints, and escalations professionally through phone calls, emails, chat, WhatsApp, and other communication channels.

2. Understand customer requirements and provide timely, accurate, and professional solutions. 3. Conduct product demonstrations for prospective and existing customers through Google Meet and other online platforms.

4. Assist customers with product onboarding, setup, implementation, and basic troubleshooting. 5. Guide customers on product features, functionality, usage, and best practices.

6. Follow up with customers to ensure issues are resolved promptly and customers are satisfied with the solution. 7. Understand customer needs and communicate requirements, feedback, and concerns effectively to the relevant internal teams.

8. Coordinate with Product, Technical, Sales, and Operations teams to ensure timely and effective resolution of customer issues. 9. Maintain strong, professional, and positive relationships with customers.

10. Track customer interactions, queries, complaints, follow-ups, and resolutions using CRM and helpdesk tools. 11. Identify recurring customer issues and provide relevant feedback to internal teams to support continuous product and service improvement.

12. Monitor customer satisfaction and proactively work toward improving the overall customer experience. 13. Identify opportunities to improve customer engagement, retention, and product adoption.

14. Maintain regular customer follow-ups to strengthen engagement and ensure continued product usage. 15. Support customers throughout their journey, from onboarding and product adoption to ongoing support and relationship management.

Who can apply: Only those candidates can apply who: • are available for full time (in-office) internship • can start the internship between 21st Aug'26 and 25th Sep'26 • are available for duration of 6 months • are from Bangalore only • have relevant skills and interests • * Women wanting to start/restart their career can also apply.

Stipend: INR₹ 10,000 - 15,000 /month Deadline: 2026-09-20 23:59:59 Other perks: Certificate, Letter of recommendation Skills required: Client Interaction, Analytical Thinking, Google Docs, Problem Solving, Client Relationship Management (CRM), Lead Generation, Teamwork, English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken), Kannada Proficiency (Spoken), Effective Communication, Data Preparation, Data Cleaning and Web Application Testing Other Requirements: • 1.

Pursuing or recently completed a Bachelor’s degree in Business Administration, Commerce, Marketing, Communications, Computer Applications, or a related field.

• 2. Freshers and candidates with relevant internships or academic projects are welcome to apply. • 3. Strong verbal and written communication skills in English.

• 4. Good interpersonal skills with a customer-focused and positive attitude. • 5. Willingness to learn and understand new products, software, and technologies.

• 6. Ability to understand customer requirements and communicate them clearly to the relevant team. • 7. Good problem-solving and logical-thinking skills.

• 8. Basic knowledge of email, WhatsApp, Google Workspace, Google Meet, and other online communication tools. • 9. Basic understanding of CRM, helpdesk, or ticketing tools is an advantage but not mandatory.

• 10. Comfortable interacting with customers through phone calls, email, chat, and online meetings. • 11. Willingness to learn and assist with product demonstrations, customer onboarding, and basic troubleshooting.

• 12. Good follow-up, coordination, organizational, and time-management skills. • 13. Ability to handle customer queries patiently and professionally.

• 14. Ability to work collaboratively with Sales, Product, Technical, and Operations teams. • 15. Self-motivated, responsible, adaptable, and willing to take ownership of assigned tasks.

• 16. Comfortable working in a fast-paced and customer-focused environment. About Company: SocialAddress is an all-in-one Agentic AI platform built for the modern digital world.

It brings your social presence, contacts, and digital identity together in one place. Our AI agents help you connect, communicate, and manage your online presence effortlessly.