People Operations Intern

About Fam (previously FamPay) Fam is India’s first payments app for everyone above 11. FamApp helps make online and offline payments through UPI and FamCard. We are on a mission to raise a new, financially aware generation, and drive 250 million+ young users in India to kickstart their financial journey super early in their life. We’re reimagining how the next generation experiences fintech—going beyond payments to build a lifestyle brand that blends money, identity, and everyday experiences into one seamless, intuitive journey. Founded in 2019 by IIT Roorkee alumni, Fam is backed by some of the most respected investors around the world like Elevation Capital, Y-Combinator, Peak XV (Sequoia Capital) India, Venture Highway, Global Founder’s Capital and the likes of Kunal Shah, Amrish Rao as angel investors. About this Role We are looking for someone who loves making things run smoothly and bringing out the best in people! You find it exciting to turn operational chaos into seamless workflows and solve everyday team problems. If you understand that strong operations and great employee experiences are what power a fast-growing business, we’d love to talk to you!

On the Job • Onboarding & Offboarding: Assist with employee documentation, access requests, coordination, and exit formalities to ensure a smooth experience for every team member. • Database & Tracker Upkeep: Maintain accurate, up-to-date HR records, attendance/leave logs, and internal operation trackers in Google Sheets/Excel. • Employee Queries: Help address everyday employee queries regarding company policies, leave balances, and documentation. • Engagement & Events: Assist in planning and executing team celebrations, in-person engagement activities, and cultural events. • Cross-Functional Follow-Ups: Proactively follow up with internal teams and stakeholders to ensure pending operational tasks are completed on time. • Process Automation: Spot repetitive, manual tasks in your workflow and explore ways to automate them using AI tools and simple integrations. • SOP Maintenance: Draft and update process guides and Standard Operating Procedures (SOPs) to keep internal documentation fresh.

Must-Haves • Highly organised and detail-oriented, with a strong eye for accuracy in records and data • Good working knowledge of Excel. • Strong follow-up skills and ownership of tasks from start to finish • You close loops, meet timelines, and keep things running smoothly without needing reminders. • Clear and prompt communication skills

Good to Haves • You’ve used AI tools like ChatGPT, Claude or Gemini to get work done • Some exposure to automation tools or an HRMS (Keka or similar) • Internship experience in HR domain

Why join us? • Lean Team, High Impact: Work directly with a small team where your work directly shapes employee experience daily. • AI-Native Culture: Get hands-on experience using AI tools and simple automations to modernize everyday HR workflows. • Fast-Paced Ecosystem: Experience the energy of a fast-growing startup building payments for the next generation.

Perks That Go Beyond the Paycheck • Relocation assistance to make your move seamless. • Free office meals (lunch & dinner). • Generous leave policy, including birthday leave, period leave, paternity and maternity support, and more. • Salary advance and loan policies for any financial help. • Quarterly rewards and recognition programs, and a referral program with great incentives. • Access the latest gadgets and tools. • Comprehensive health insurance for you and your family, mental health support. • Tax benefits with options like food coupons, phone allowances, car/device leasing. • Retirement perks like PF contribution, leave encashment and gratuity. Here’s all the tea on FamApp ☕️ FamApp focuses on financial inclusion of the next generation by providing UPI & card payments to everyone above 11 years old. Our flagship Spending Account, FamX, seamlessly integrates UPI and card payments, enabling users to manage, save, and learn about their finances effortlessly. Revolutionizing Payments and FinTech FamApp has enabled 10 million+ users to make UPI and card payments across India, removing the inconvenience of carrying cash everywhere. Users get to customise their FamX card with doodles, which lets them add a personal touch to their payments. Trusted by leading investors We’re proud to be supported by renowned investors like Elevation Capital, Y-Combinator, Peak XV (formerly Sequoia Capital India), Venture Highway, Global Founder’s Capital, and esteemed angels Kunal Shah and Amrish Rao. Join Our Dynamic Team At Fam, our people-first approach is reflected in our generous leave policies, flexible work schedules, comprehensive health benefits, and free mental health sessions. We don’t mean to brag, but we promise you’ll be surrounded by some of the most fun, talented and passionate people in the startup space. Want to see what makes life at Fam so awesome? Check out our shenanigans at @lifeatfam 😛 PS - We’re looking for someone with an AI-native mindset, who actively leverages AI in their day-to-day work, as we encourage and embed it across every level at Fam.