Support Analytics & Operations Intern

Support Analytics & Operations Intern (Summer 2027)

Product Support

Durham,

North Carolina

Req.Num.: 32663

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Hungry, Humble, Honest, with Heart.

The Opportunity

• Location: Durham, NC (Hybrid, minimum 3 days/week on-site)
• Duration: 12 weeks (Start Dates: May 17 or June 21)
• Pay Range: USD $27.00 – USD $37.00 per hour

Build on your studies and expand your technical and professional skills while exploring a career at Nutanix. During your internship, you will immerse yourself in some of the software industry’s most interesting and cutting-edge technology as you solve complex analytical challenges. Our team is growing, offering you limitless opportunities to strengthen your skills beyond the classroom, through hands-on projects and collaboration with a team of experienced professionals.

About the Team

At Nutanix, you'll be joining the Support Analytics & Operations team, a dynamic group of talented professionals dedicated to delivering exceptional service and support to our customers. Our team culture is built on collaboration and positivity, fostering an environment where everyone’s input is valued and encouraged, allowing us to continuously improve and innovate in our approach to customer support.

You will report to the Manager, Support Analytics and Operations, who is committed to guiding the team towards success through mentorship and clear communication. Our work setup is hybrid, requiring you to come into the office three days a week, providing a balanced blend of in-person collaboration and remote work flexibility. Additionally, there are no travel requirements for this position, allowing you to focus on providing outstanding support without the need for frequent travel.

Your Role

• Data Analysis: Apply your analytical and technical skills to analyze real-world support data, identify trends and patterns, and generate insights that improve customer experience, operational efficiency, and business performance.
• Analytics Practices: Work alongside experienced support analysts to strengthen your skills in data exploration, SQL, statistical analysis, data visualization, dashboard development, and analytical storytelling.
• Project Execution: Partner with a mentor to define project objectives, establish key results, analyze data, and deliver measurable insights and recommendations that support Global Support initiatives.
• Technical & Business Growth: Expand your expertise through hands-on training, mentorship, and collaboration with experienced analytics and support professionals while developing a deeper understanding of how data drives business decisions.

What you will bring

• Education: Currently enrolled in a full-time, degree-seeking program at an accredited college or university in Business (Finance, Economics, Analytics) or a related field (Statistics, Operations Management)
• Including: An anticipated graduation date between December 2027 and August 2028.
• Analytical Toolkit: Solid grasp of data structures alongside proficiency in analytical tools including SQL, some Python skills highly preferred.
• Data Visualization: Hands-on practice building Tableau dashboards and a genuine passion for translating complex metrics into actionable business insights.
• Technical Familiarity: Prior exposure to Salesforce and Jira is strongly advantageous, though not required.
• Work Authorization: Please note that applicants must be legally authorized to work in the United States. Nutanix will not provide visa or work permit sponsorship for this position, now or in the future.
• Logistics: Ability to work from Durham, NC offices a minimum of 3 days per week (Hybrid model).

Learn More About Nutanix Technology: https://www.nutanixbible.com/

The Interview Process

We know you’re balancing classes, exams, and the internship hunt. In the spirit of being transparent, here is what you can expect from our hiring process so you can plan ahead.

• Application Review: If you meet the requirements above, a real human will review your resume to understand your unique talents.
• Recruiter Screen: A conversation about your background, motivations, and what you hope to gain.
• Virtual Interview Day: Students who advance to this round will receive preparation prior to the interviews. Expect up to 3 interviews with Nutanix analysts and leaders. These are designed to assess your analytical and technical skills, role readiness, and your motivation for the opportunity at Nutanix. Each meeting will offer you an opportunity to ask questions and learn more about the team you'll potentially work with.
• The Finish Line: If you are selected, you’ll receive an offer.

Pay Transparency

The pay range for this position at commencement of employment is expected to be between USD $27.00 and USD $37.00 per hour.

However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.

Work Arrangement

This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Vancouver, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.

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Nutanix is an equal opportunity employer.

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].

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