Ecommerce Intern

ABOUT THE ROLE At CHANEL, we are committed to delivering exceptional digital experiences that reflect the excellence of our Maison. We are looking for a   motivated and   curious   E-Business Intern to join our Middle East E-Business team for a 6-month internship.

Working across E-Commerce, E-Retail and Omnichannel activities,   t he role contributes to ensuring operational excellence,   maintaining   an optimal   online client   experience   and supporting commercial performance across our digital ecosystem.

You   will work closely with multiple internal and external stakeholders. WHAT IMPACT YOU CAN CREATE AT CHANEL DIGITAL OPERATIONS & BUSINESS SUPPORT • Support the day-to-day   operations   of CHANEL's digital business across E-Commerce and E-Retail platforms.

• Assist   in monitoring online operations ,   c oordinat ing   with Customer Care, Warehouse, Boutiques, IT and Business teams. • Identify   and resolve   potential operational   issues ,   and   escalate them when necessary .

• C ontribut e   to continuous improvement initiatives across digital operations . E-MERCHANDISING & DIGITAL CONTENT • Contribute to content updates across CHANEL.

com and   E-Retailer   platforms. • Review digital assets,   moodboards   and product pages prior to publication. • Support the maintenance of online assortments, product   activations   and merchandising updates.

• Contribute to merchandising optimization based on stock availability and commercial   priorities , and   maintain product rankings accordingly. 360   COORDINATION   & MONITORING • Support the execution of digital campaigns   and CRM activations   by coordinating   with relevant stakeholders .

• Monitor stock availability before and during campaigns to ensure commercial readiness. • Consolidate   campaign feedback and performance learnings. • Monitor   website s   performance s , operational   KPIs   and online business activities.

DIGITAL PROJECTS & CONTINUOUS IMPROVEMENT • Support the implementation of new digital initiatives and omnichannel projects. • Assist   in updating operational documentation,   FAQs   and internal procedures.

• Track digital trends and best practices through regular benchmarking. ENERGIZERS • Being part of a dynamic, fast-paced   Digital   team. • Working on a wide variety of digital business topics, from operations to merchandising and omnichannel projects.

• Contributing to projects that directly   impact   the online client experience. • Collaborating across departments   and with   international teams to implement innovative solutions.

• Developing both analytical and operational skills within a   luxury   environment. WHAT YOU CAN BRING • A proactive,   curious   and solution-oriented mindset.

• Strong organizational skills with excellent attention to detail. • An analytical approach with the ability to interpret data and   identify   opportunities.

• A collaborative attitude and excellent interpersonal skills. • Ability to manage multiple priorities in a fast-paced environment. • Passion for digital business, luxury   retail   and client experience.

• Eagerness to learn and continuously improve. REQUIREMENT S • Bachelor’s or   Master’s degree in Business   or related field. • Advanced technical skills in Excel.

• Comfortable working with data and digital platforms. • Previous   internship or academic exposure to Digital, E-Commerce or Retail is a plus. • Excellent communication skills, both verbal and written.

• Strong organizational skills and attention to detail. • Fluency in English   required ;   proficiency   in Arabic and/or French is a plus. • Preferably based in the UAE.

WHAT YOU WILL GAIN At CHANEL,   you will gain hands-on experience across the full spectrum of Digital Business .   This internship is an opportunity to develop your analytical,   operational   and project management skills while building a solid understanding of luxury digital business.