HR Shared Services Center Internship

Who We Are

At JD.com, also known as JINGDONG, everything begins with a bold idea and the drive to make life smarter, faster, and more connected. What started in China has grown into one of the world’s most trusted technology and supply chain ecosystems, serving over 700 million customers. From retail and logistics to tech, property, and beyond, we’re all about innovation that actually makes a difference.

Our Global Reach

JD.com is expanding worldwide through a digitally intelligent, cross-border supply chain and world-class logistics network. With platforms like Joybuy connecting trusted products to customers everywhere, our teams stretch across China, the U.S., Europe, APAC, the Middle East, and beyond. Every year, we welcome over 20,000 students and graduates into our business, showing our commitment to young talent and the fresh ideas that drive our future. Join us and contribute to global projects from day one.

Learn more about who we are and what we do: https://corporate.jd.com/

What We Offer

We believe great ideas can come from anywhere, and often, they come from you. As an intern at JD.com, you’ll work on meaningful, hands-on projects, learn from talented colleagues across our global network, and grow in a supportive, fast-paced environment designed for development. With competitive compensation, great office locations, and a people-first culture that champions continuous learning, you’ll have everything you need to thrive and kick-start your career.

About Your Program

You’ll be joining the JD Young (JDY) Internship Program, designed to give early-career talent hands-on exposure to real projects, real responsibilities, and real growth. Over 3–6 months, you’ll work alongside experienced teams, build fundamental skills, and gain insights into how a global business operates.

What you'll do

• Process Optimization and Standardization: Deeply analyze HR business needs, streamline and optimize processes such as social insurance, housing fund, onboarding, offboarding, transfers, and other related procedures. Develop standardized operating procedures; drive the transition of HR services from localized delivery to centralized shared services, improving the efficiency and standardization of HR management.
• Business Operations and Delivery Management: Responsible for the operation of the Shared Service Center (SSC) delivery center, coordinate the practical delivery of social insurance and housing fund services, manage billing, and provide policy consultations. Interface with social insurance service providers to ensure smooth business operations. Enhance delivery quality and employee satisfaction through quality checks and service optimization.
• Data and Decision Support: Continuously monitor and analyze HR data such as social insurance and housing fund information to support management decision-making. Coordinate the management and analysis of the five insurances and one fund data, extract data value, and support the optimization of HR strategies and business innovation.
• System Development and Digital Transformation: Drive the development of HR systems, assess business needs, and formulate solutions. Monitor system development progress to ensure timely launch. Stay informed about industry trends, continuously optimize system functions, and promote the digital transformation of HR services.
• Team Management and External Collaboration: Build and develop a professional HR service team, enhancing team capabilities. Establish and maintain relationships with external institutions such as embassies and immigration authorities. Collaborate with internal departments and third-party service providers to ensure the smooth processing of visa applications, international assignments, and related matters.

About you

• Currently enrolled in a university with at least six months remaining until graduation (MUST)
• Major in Human Resource Management, Psychology, Business Administration, Sociology or any related major
• Have an internship experience in corporate HR departments and administration will be a plus Proficient with Excel data analysis and administrative duties
• Proficient in English and Chinese is a must; Proficient in German is a plus.

At JD.com, we are committed to creating an inclusive workplace where every voice counts and every talent belongs. We are proud to be an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, age, veteran status, or any legally protected characteristic.

Ready To Apply?

Don't leave yourself wondering 'what if'. Hit apply and see where your curiosity can take you at JD.com.