Customer Campaign & Repurchase Intern

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Key responsibilities

• Perform checking and follow-up on campaign enquiries, ensuring responses are provided within the agreed turnaround time.
• Assist in investigating campaign reward appeals and preparing supporting information for review.
• Support User Acceptance Testing (UAT) for campaign-related initiatives and system enhancements.
• Assist in drafting, proofreading, and reviewing campaign communication materials.
• Support campaign fulfilment activities, including customer communications, reward crediting, and gift fulfilment.
• Support campaign reporting, monitoring, and administrative tasks.

Qualifications & requirements

• Currently pursuing a Diploma or Degree in Marketing, Business, Communications, Analytics, or a related field.
• Good written and verbal communication skills.
• Intermediate knowledge in Microsoft Excel and PowerPoint.
• Detail-oriented, willing to learn, and able to multitask.
• Good team player with a positive attitude.
• Agile and adaptable in a fast-paced environment.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.