2027 Operations Support Summer Internship - Brand Engagement Center

Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve.

We’re looking for talented team members who want to Dream. Do. Grow. with us. Term Available: 12-month Internship starting on May 17, 2027 Location: Toyota Motor North America (TMNA) – Plano, TX College Programs Overview Toyota’s 12-week Internship Program and 16-week Co-op Programs are designed to build a strong talent pipeline by providing university students with meaningful, hands-on experience that can lead to future full-time employment.

From day one, interns are empowered to make a real impact—taking ownership of projects, collaborating with cross-functional teams, and contributing innovative ideas.

Whether you're working at our North American headquarters, R&D centers, manufacturing plants, or field offices, you'll be immersed in a dynamic environment that fosters growth, creativity, and professional development.

Brand Engagement Center Overview The Brand Engagement Center (BEC) is an industry-leading contact center organization where Lexus and Toyota visions and brand values come to life through proactive, effortless, accurate, and engaging personalized experiences between our guests, dealers, and team members.

What you’ll be doing The Operations Support Intern will play a key role in the BEC’s Operations Pillar supporting coordination between Operations and Supplier Management.

This position provides hands-on exposure to contact center operations, supplier partnerships, business analytics, workforce planning, and operational excellence initiatives.

The intern will collaborate closely with Operations teams and supplier partners while also supporting cross-functional projects with the Operations Support and Strategy & Planning pillars.

This internship is ideal for students interested in learning about business operations, customer experience, project management, and data-driven decision-making within a fast-paced enterprise environment.

Operations ·       Support customer experience initiatives through analysis of customer feedback, operational performance metrics, and business processes.

• Collaborate with cross-functional teams to identify trends, improve customer and dealer experiences, and support escalation management and continuous improvement efforts across Toyota's omnichannel contact center operations.

Operations Support • Assist with knowledge management, learning and development, and quality assurance activities while building foundational skills in each area.

• Support strategic projects, business reviews, organizational planning activities, and leadership presentations with guidance from mentors and team members.

• Participate in cross-functional meetings to learn how teams work together, and help coordinate project updates, timelines, and deliverables. • Build professional relationships with stakeholders across Operations, Supplier Management, Operations Support, Strategy & Planning, Workforce Management, and Quality Assurance.

Strategy & Planning • Assist S&P team members with quarterly planning activities, project tracking, and documentation. • Support customer journey mapping, business process mapping and process improvement initiatives.

• Contribute to preparation of executive-ready materials, summaries, and readouts. • Partner with Product Owners, Operations, Technology, and Operations Support teams to BEC end2end business.

• Participate in side-by-side learning, team meetings, and intern development activities. • Support special projects and continuous improvement initiatives as assigned.

• Contribute by preparing reports, dashboards, scorecards, and presentations for leadership teams. • Support continuous improvement initiatives through research, analysis, and reporting.

Decisions & Accountabilities • Contributes to timely and accurate completion of assigned analyses, reports, and project deliverables. • Helps in maintaining organized documentation, project trackers, and reporting files.

• Escalates risks, issues, or data concerns to assigned mentors or managers. • Supports effective communication and coordination across Operations and Supplier Management partners.

What you bring • Must be 18 years of age or older • Must have reliable transportation §  Strong organizational and multitasking skills. §  Excellent written and verbal communication skills.

§  Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Teams). §  Strong analytical and problem-solving abilities. §  Ability to work collaboratively in a team environment.

§  Detail-oriented with a proactive and continuous improvement mindset. §  Preferred 3.0 and above GPA • Must have completed at least one full academic year at a two- or four-year college or university post-high school (sophomore standing or above) §  Currently enrolled full-time in an accredited Bachelor's degree program (Business, Operations Management, Supply Chain, Communications, Analytics, Management, or a related field).

Preferred Qualifications • Coursework or experience in business operations, project management, analytics, customer experience, or supply chain management.

• Familiarity with reporting and visualization tools (e.g., Tableau, Power BI). • Previous exposure to contact center, customer service, or operations environments.

• Interest in automotive, technology, customer experience, or business strategy. Belonging at Toyota Our success begins and ends with our people. We embrace all perspectives and value unique human experiences.

Respect for all is our North Star. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.

com .